Janet
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Recent activity by Janet-
Patient: What if I just want a cleaning?
It's totally fine if you just wanted to have a cleaning during your first visit. However, the services to be provided really depends on your doctor. Also, in order to qualify for our Rewards Progra...
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Practice: Why are patients requesting appointments that aren’t available?
Having issues with your Instant Book? Here are a few things to take a look at first: Are your office, provider and operatory hours up to date in your Practice Management Software? As we use these ...
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Practice: Super Practice Program
Thanks for looking into our new Super Practice program, we are excited this is something that has caught your interest in relation to your Opencare usage and hope you aspire to reach and maintain t...
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Patient: Am I being charged more because you have a rewards program?
Nah! Booking through Opencare will not affect the cost of your appointment. We do not impose any fees or charges to patients who are using our platform. Each practice sets their prices independent...
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Practice: Adding your practice's COVID-19 safety procedures
The COVID-19 pandemic has created concerns among some patients regarding whether it's still safe to visit the doctor. To help alleviate these concerns, we've created a new feature in your profile w...
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Gift card rewards terms & conditions
The Opencare Gift Card Reward Program (the “Program”) rewards registered Opencare members (an “Opencare Member”) with a gift card after he or she schedules and attends for an appointment with a new...
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Patient: The dental office did not issue me a dental receipt, can I still claim my reward?
The dental office will still be able to give you a copy of the receipt upon your request. If you are still unable to obtain a dental receipt, you may send us an insurance document (EOB) instead to...
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Practice: "Manage my Opencare Hours" Feature
Around 20% of all Instant Book accuracy issues come from practices not wanting to give their available time slots to Opencare patients. We've now released the " Manage my Opencare hours" feature fo...
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I submitted my claim. When will I receive the gift card?
Our team will review your claim and eligibility within 1-2 business days. Once it's validated, we will send you the redemption link to your registered email address for you to redeem your reward. ...
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Can I request an offer change?
Short answer: Yes. But it needs to be done ahead of time, preferably before your appointment. You can send us a screenshot of the offer as seen online or sent via email/SMS and we will update it fo...